There are few words that have been so battered as synergy, or so freely interpreted as serendipity. Nevertheless, their real meaning and the difference between them matters.
There are few words that have been so battered as synergy, or so freely interpreted as serendipity. Nevertheless, their real meaning and the difference between them matters.
Recently I have experienced two very different kind of service. With both of them I have learned a lot about Service Design. Brand New Kind-of-fast-food chain Some friends and me went for lunch to a nearby mall. The usual “Where…
In any project or human endeavour, all you need to accomplish it sucessfully can be put into one of three kinds of categories: Decisions All prior intentions, knowledge and planning end up being a decision. They can be chunked in…
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