Blog Archives

Synergy vs Serendipity

There are few words that have been so battered as synergy, or so freely interpreted as serendipity. Nevertheless, their real meaning and the difference between them matters.

Posted in Business Design, Consulting, Project Management, Strategy, versus Tagged with: ,

Two flavors of Service Design

Recently I have experienced two very different kind of service. With both of them I have learned a lot about Service Design. Brand New Kind-of-fast-food chain Some friends and me went for lunch to a nearby mall. The usual “Where

Posted in Business Design, Service Design

Actions, decisions, agreements

In any project or human endeavour, all you need to accomplish it sucessfully can be put into one of three kinds of categories: Decisions All prior intentions, knowledge and planning end up being a decision. They can be chunked in

Posted in Business Design, Consulting, Social Design, Strategy

Amazon Associates Disclosure

Psst. Sometimes I write a review of a book and place a link to its Amazon page. The thing is that I only review books I love :-)

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